Frequently Asked Questions
Last Updated on February 4, 2018
How does Tech Cleanup work?

Tech Cleanup is a downloadable software application that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. The free version of the software will diagnose adware and other items to clean your computer. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items. After cleaning the items you can connect with our Human Intelligence to clean malware and other threats.

How do I get the full version of Tech Cleanup?

In order to get the full version of Tech Cleanup, you must purchase and enter an activation code. You can purchase an activation code for the full version of Tech Cleanup by visiting

How do I activate Tech Cleanup software?

Open the Tech Cleanup software
Click the "Activate Now" link in the bottom left corner of the software.
Copy the activation code and past it into the green activation bar.
Press "Activate Now". It may take a couple seconds for the activation code to go through.

How do I uninstall Tech Cleanup?

Open the Tech Cleanup software
Click on the information button in the top right of the software. (The button is the letter i in a circle)
Click "Uninstall" which is located under "Installer Version:" on the right side of the software. This will open a window with your programs and features.
Find Tech Cleanup on the list of programs.
Right click "Tech Cleanup" and select "Uninstall".
A window will pop up. Click ‘Uninstall’ at the bottom of the window.

What are the system requirements for Tech Cleanup?

Broadband internet connection (not dial-up)
Microsoft Windows Vista SP2, Windows 7, Windows 8, or Windows 10
1-gigahertz (GHz) 32-bit (x86) processor or 1-GHz 64-bit (x64) processor
Minimum 128MB free hard disk space
Minimum 1GB RAM (System Memory)
Who do I contact with questions about my account, purchase, or product support?

For questions related to your account, purchase, or help using Tech Cleanup, please call (844) TECH-351.

What is the Tech Cleanup refund policy?

Tech Cleanup comes with a 30-day money back guarantee. If for any reason you are not completely satisfied with your Tech Cleanup software, simply contact our customer support toll-free at (844) TECH-351 within thirty (30) days of your initial purchase for a full refund.

To be eligible for a refund under our Removal Pledge Guarantee you must be currently enrolled in our auto-renewal subscription and notify our human intelligence experts that your computer has a virus, malware, adware or other potentially unwanted software.  If we are unable to remove the item from the computer that is covered under your subscription, we will refund the current term of your subscription the actual amount you paid for the qualifying product, or the value of the qualifying product if it was included in a bundle (see terms of service for details), less any discounts, rebates, refunds, shipping, handling or taxes.  The refund does not apply to any damage even if the damage was caused by Tech Cleanup, Inc. negligence or otherwise. We recommend that you always backup your data to prevent data loss.

For more information on our refund policy, please contact customer support toll-free at (844) TECH-351
Copyright 2018 - TECH CLEANUP, INC. - All Rights Reserved